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COLORADO AUTOMATED PAYMENT CARD
Frequently Asked Questions
Updated
January 5, 2009

Overview

What are TRA and ATAA benefits

What types of benefits are paid on the CAP Card?

When are UI benefit payments deposited to my CAP Card?

Does CDLE provide social security numbers to Chase?

What is the contact information for Chase?

How will I receive the CAP Card?

How long should I keep the CAP Card?

What is the difference between the UI Personal Identification Number (PIN) and the Chase PIN?

Are there fees associated with my CAP Card?

How do I access my money?

Can I make a deposit to my CAP Card?


Overview

The Colorado Department of Labor and Employment (CDLE) has partnered with Chase Bank (Chase) to administer the Colorado Automated Payment (CAP) Card Program. Instead of biweekly checks, the Unemployment Insurance (UI) Program, Trade Readjustment Allowance (TRA), and Alternative Trade Adjustment Assistance (ATAA) issue benefits on a Visa® debit card referred to as the CAP Card. The following questions and answers pertain to the CAP Card Program.

The UI Program also offers direct deposit of benefits to a checking or savings account of your choice as an alternative to the CAP Card. Your CAP Card is the default method of payment. The UI Program deposits benefits to your CAP Card unless you select direct deposit as your payment method from the Payment Selection Web page.

NOTE: For more information about direct deposit, visit Direct Deposit Frequently Asked Questions. To contact a TRA or ATAA representative for information about direct deposit of TRA or ATAA benefit payments, call 303-318-8940 (Denver-metro area) or 1-888-641-9106 (outside Denver-metro area).

What are TRA and ATAA benefits?

TRA and ATAA benefits are components of the Trade Adjustment Assistance (TAA) Program that is administered by the United States Department of Labor (USDOL), Employment and Training Administration. The states serve as agents to USDOL in administering the TAA Program. TRA and ATAA benefit payments are provided to workers who lose their jobs or whose hours of work and wages are reduced as a result of increased imports, or whose jobs were exported offshore. TRA benefit payments are payable only to eligible workers who exhaust their UI benefits. To meet application requirements for TRA or ATAA benefits, the eligible worker must have worked for an employer that is USDOL certified as a TAA employer, and the eligible worker must meet deadlines and other requirements for TRA and ATAA benefits. For more information about the TAA Program, visit www.coworkforce.com/emp/taa.asp.

What types of benefits are paid on the CAP Card?

Benefits issued by the UI Program and the Work Force Development (WFD) Program are paid on the CAP Card. Your CAP Card automatically generates when you file for benefits.

NOTE: The WFD Program administers the TRA and ATAA benefits.

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When are UI benefit payments deposited to my CAP Card?

Typically, available UI benefit payments are deposited to a CAP Card within two business days after a continued claim request for payment is successfully filed and approved on the Colorado Unemployment Benefits Line (CUBLine) or CUBLine Online.

Does CDLE provide social security numbers to Chase?

CDLE funds benefits to a CAP Card via an encrypted transmission of data that includes claimant name and social security number. By filing an initial claim, reopening an existing claim, or filing for payment on an existing claim for UI, TRA, and ATAA benefits, claimants automatically consent to the following payment authorization:

UI, TRA, and ATAA benefit payments are issued on a CAP Card. You authorize CDLE to release your records and information to CDLE’s financial institution to obtain the CAP Card. You release CDLE and its employees from all liability for supplying such information pertaining to yourself.”

What is the contact information for Chase?

You may contact Chase Customer Service at 1-866-316-3925 or by visiting www.chase.com. You may access cardholder information at www.myaccount.chase.com.

How will I receive the CAP Card?

Your CAP Card will arrive from Chase in a plain, white, window envelope. Do not throw away this envelope without removing its contents.

You will receive a welcome letter, an informational brochure, your CAP Card, an Allpoint™ automated teller machine (ATM) flyer, and the Chase Bank Colorado Automated Payment Card Disclosures Agreement (fee schedule included) from Chase. Sign the CAP Card when you receive it, and carefully read all of the enclosed information.

Follow the instructions for activating the CAP Card as soon as you receive it by calling Chase Customer Service at 1-866-316-3925.

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How long should I keep the CAP Card?

You must keep your CAP Card through its expiration date and for the duration of your current or future UI, TRA, or ATAA benefit claims.

What is the difference between the UI Personal Identification Number (PIN) and the Chase PIN?

CDLE issues every claimant a UI PIN on Form UIB-571, Personal Identification Number. If you do not receive a UI PIN within seven days of filing your claim for UI benefits, lose your UI PIN, or need a new UI PIN, call the UI Operations Customer Contact Center at 303-318-9000 (Denver-metro area) or 1-800-388-5515 (outside Denver-metro area). Your UI PIN is valid for your entire benefit year.

Your UI PIN ensures that only you have access to your claim when using CUBLine, CUBLine Online, or performing other electronic functions concerning your UI benefit claim.

You will select a Chase 4-digit PIN once you activate your CAP Card. Your Chase PIN is the 4-digit number that you enter on the keypad at ATMs and retail locations. You may access cardholder information at www.myaccount.chase.com using your Chase 4-digit PIN.

Only you should know your UI PIN and Chase 4-digit PIN. Keep your PINs confidential and in a safe place.

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Are there fees associated with my CAP Card?

Chase may charge fees depending on the way you use your CAP Card and/or your account balance. It is important to know and understand the fees associated with your CAP Card. The fee schedule is in the Chase Bank Colorado Automated Payment Card Disclosures Agreement. It is also important to keep track of your account balance. You can do this at Chase’s cardholder Web site (www.myaccount.chase.com), at any Chase ATM, or by calling Chase Customer Service at 1-866-316-3925. For further assistance concerning banking fees or tolerance factors, call Chase Customer Service at 1-866-316-3925.

How do I access my money?

Refer to the CAP Card information sent to you by Chase or visit www.Chase.com. If you have any questions, contact Chase Customer Service at 1-866-316-3925.

NOTE: CDLE will fund your CAP Card only if you are eligible for UI benefits.

Can I make a deposit to my CAP Card?

You cannot make personal deposits to the CAP Card. The intended use of the CAP Card is only for the payment of benefits issued by CDLE.
 

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