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Colorado Department of Labor
and Employment
UNEMPLOYMENT INSURANCE HANDBOOK FOR
CLAIMANTS This handbook provides general information and does not constitute legal advice. The statutes dealing directly with unemployment insurance (UI) law (Articles 70 to 82 of Title 8, Colorado Revised Statutes) are known as the Colorado Employment Security Act (CESA). For legal interpretations or when litigation is involved, always refer to the Colorado Revised Statutes, which are published and enacted according to Article 5 of Title 2, Colorado Revised Statutes. To view this handbook online, visit www.coworkforce.com/UIB/ and click on Claimant Handbook. If you would like to request additional copies of this publication or if you have any questions about UI benefits, call 303 318-9000 (Denver-metro area) or 1-800-388-5515 (outside Denver-metro area).
TABLE OF CONTENTS INTRODUCTION Unemployment Insurance (UI) is not a welfare program but a program to provide temporary income to help people who are unemployed through no fault of their own. The payment of UI benefits to unemployed workers serves as a stabilizing force during difficult economic times. In Colorado, no deduction is made from your wages to finance UI benefits. UI benefits are paid from funds contributed by employers who are covered by the Colorado Employment Security Act (CESA). UI Operations may verify all information that you provide through federal matching programs that compile information provided by private employers and government agencies. These federal matching programs include information such as name, social security number, employer name, employer address, and wages. UI Operations may share claimant data with other government participants of federal matching programs. IMPORTANT TELEPHONE NUMBERS AND WEB-SITE ADDRESSES
Web Site Customer Contact Center 303-318-9000 (Denver-metro area) Telecommunications Device for the Deaf (TDD) CUBLine and CUBLine Online UI Appeals Chase Bank (Chase) Colorado Workforce Centers Read This Handbook—This handbook contains important information about UI benefits. Check Your Forms—You will receive various forms that contain important information about your claim for UI benefits. Carefully read and understand every form you receive (see “Forms to Expect After Filing Your UI Benefit Claim” for more information). If you have any questions about these forms, call the Customer Contact Center. Look for Work and Record Your Job Contacts—You are required to look for work in order to receive UI benefits. You may be asked to provide a record of your work-search efforts; so it is important to maintain a record of your job contacts (click here for a sample work-search log). Additional work-search logs are available to download and/or print at www.coworkforce.com/UIB/. Click on Claimant Handbook, select Web Version, and then click on Work-Search Log in the Table of Contents. Register With Your Local Workforce Center—For in-state registration, go to www.connectingcolorado.com or visit your local workforce center. For out-of-state registration, follow the instructions on the employment-registration notice. Request Benefits by the Date Provided by UI Operations—In your initial paperwork, you receive a date by which you must request payment by calling the Colorado Unemployment Benefits Line (CUBLine) or by visiting CUBLine Online (see “CUBLine and CUBLine Online”). Payment is made only if you have requested payment for that week and if you are found to be entitled for UI benefits. THINGS TO DO DURING YOUR CLAIM FOR UNEMPLOYMENT INSURANCE BENEFITS
Important Things to Know The Length of Time to Process a Claim—No benefit payments are released until your claim for UI benefits is processed. Processing your claim takes four to six weeks. Waiting Week—The first week you are eligible for UI benefits is an unpaid waiting week. You must meet all the weekly eligibility requirements during this week to receive credit for an unpaid waiting week (see “Weekly Eligibility Requirements” for more information). Canceling a Claim—You have 12 calendar days from the date you file your new UI claim to cancel the claim. If you do not cancel the claim within 12 calendar days, the claim is valid for your benefit year (see “Your Benefit Year” for a detailed explanation). You cannot establish a new claim for UI benefits until your benefit year ends, but you can reopen the existing claim. You are paid only if UI benefits are still available. FORMS TO EXPECT AFTER FILING YOUR UNEMPLOYMENT INSURANCE BENEFIT CLAIM Form UIB-1, Claim for Unemployment Insurance Benefits Form UIB-1, Claim for Unemployment Insurance Benefits, provides basic information obtained when you filed your UI claim. On this form, you must affirm that you are a U.S. citizen, are a legal permanent resident, or are otherwise lawfully present in the U.S. You must use your legal name when filing your UI claim. You must possess and provide information about one of the following forms of identification (ID):
If you live outside Colorado and you do not possess a form of identification listed above, you must provide proof of a valid driver’s license or ID card issued in the state where you live or in Canada. Make sure the information on the form is correct. Provide all requested information. Cross out any incorrect information and clearly mark the change. Complete, sign, and return this form by the due date on the form. If you return the form late, you are not paid benefits for the weeks before the week in which the form is received unless you show good cause as defined by the Regulations Concerning Employment Security 12.1.8. Form UIB-571, Personal Identification Number A personal identification number (PIN) is issued to every claimant for use on a UI claim. If you do not receive a PIN within seven days of filing your claim for UI benefits, call the Customer Contact Center. Only you know your PIN. Keep your PIN confidential and in a safe place. Your PIN ensures only you have access to your claim when using CUBLine, CUBLine Online, or performing other electronic functions concerning your UI benefit claim. You are responsible for all actions involving your PIN. If you lose your PIN or need a new one, call the Customer Contact Center. Your PIN is valid for your entire benefit year. Form UIB-388, Notice of Income-Tax Withholding Form UIB-388, Notice of Income-Tax Withholding, confirms the income-tax withholding option you selected when you filed your claim for UI benefits. Make sure the Notice of Income-Tax Withholding states the option you selected. You may change your withholding option only once during your claim for UI benefits by calling the Customer Contact Center. UI benefits are taxable and must be reported on your federal and state income-tax returns. Direct any questions about how your withholding option may impact your income tax returns to either the Internal Revenue Service (for federal income-tax returns) or to the Colorado Department of Revenue (for state income-tax returns). In January UI Operations mails Form UIB-1099-G, Certain Government Payments, which shows the amount of UI benefits paid to you during the previous year. Inform the Customer Contact Center of any address changes during your benefit year to ensure Certain Government Payments is mailed to your correct address. Form UIB-5, Monetary Determination of Unemployment Insurance Benefits Form UIB-5, Monetary Determination of Unemployment Insurance Benefits, shows the wages used to calculate the weekly benefit amount and the maximum benefit amount for which you may be eligible. Review the Monetary Determination of Unemployment Insurance Benefits carefully. All items are described in detail on the reverse side of the form. Being monetarily eligible does not automatically entitle you to receive UI benefits. Separate decisions about issues such as vacation pay, severance pay, and job separations must be made to decide your entitlement to UI benefits. A claim for UI benefits is based on a 12-month period, set by law, called a base period. Wages paid to you during this period are used to determine your potential weekly benefit amount and maximum benefit amount. Weekly Benefit Amount—The weekly benefit amount is the amount of UI benefits you are eligible to receive each week before taxes and other deductions, if it is decided you are eligible to receive UI benefits. Maximum Benefit Amount—The maximum benefit amount is the total amount of UI benefits you are eligible to receive during your benefit year, if it is decided you are eligible to receive UI benefits. Divide your maximum benefit amount by your weekly benefit amount to calculate the number of weeks of UI benefits available to you. NOTE: More information on how your weekly benefit amount and maximum benefit amount are calculated is available at www.coworkforce.com/UIB/. Click on Benefits Estimator. Base Period and Base-Period Wages—The base period is composed of four calendar quarters (12 months). Base-period wages are the gross wages paid to you during the base period. This 1-year period of wages is used to determine your potential weekly benefit amount and maximum benefit amount (see “Base Period”). If any base-period employers or wages are missing, or if the wages reported on this form are incorrect, follow the instructions on the reverse side of the form. Notify the Customer Contact Center if you need assistance. You will receive a new Monetary Determination of Unemployment Insurance Benefits once the wages are added to, corrected on, or deleted from your claim. Form B-569, Notice to Register for Work If you live outside Colorado and are not job-attached (see “Job-Attached Status”), you receive Form B-569, Notice to Register for Work. This notice instructs you to register with the local workforce center in your resident state. You must return this completed form once you have registered. Form UIB-183, Request for Job-Separation Information You may receive Form UIB-183, Request for Job-Separation Information. You receive this form only if you did not provide the details of why you no longer work for an employer when you filed your claim. In this situation, you receive a Request for Job-Separation Information for every employer on your claim. Look at the employer name at the top of the form, and give as many details as possible about why you no longer work for that employer. Complete the section that asks whether you received vacation, severance, or any kind of pay other than your wages from that employer. UI Operations uses this information, along with information from the employer, to decide whether you are entitled to benefits. Form UIB-6, Notice of Decision When a decision on your entitlement or eligibility for UI benefits is made, Form UIB-6, Notice of Decision, is mailed. You may receive more than one Notice of Decision, as each notice addresses a separate issue. Decisions are based upon CESA. The most common decisions address:
If you do not understand a Notice of Decision or how it impacts your claim, contact the Customer Contact Center immediately. A customer-service representative will help you to understand the decision and its impact on your claim. You must request payment of UI benefits by calling CUBLine or visiting CUBLine Online every two weeks. CUBLine is a computerized telephone-response system that allows you to request payment via a touch-tone telephone. CUBLine Online allows you to request payment via the Internet. You must request payment during the seven days immediately following the two weeks for which you are requesting payment. You may make your request any time within those seven days. Call by 11:59 p.m. on the Saturday of your week to request payment; otherwise, you may not be paid for the period of time for which you are requesting payment. The sooner your request is made, the sooner you receive payment for which you are eligible. Do not request payment too early. Your claim is inactivated if you call too early. To request payment for any further weeks, you must call the Customer Contact Center to reopen your claim. If you do not request payment, you are not paid. You are responsible for knowing when you are scheduled to request payment. For your convenience, a 3-year calendar is provided on the inside back cover of this handbook. CUBLine allows you to request payment of UI benefits, obtain payment information, change your address, or obtain general information about UI Operations via the telephone. CUBLine Online allows you to request payment of UI benefits online. It is very important that you listen to the choices you are given on CUBLine. Though the information being given or being requested is basically the same, options and wording may change. Be sure to listen carefully and follow the instructions given. CUBLine or CUBLine Online Click on CUBLine Online. What CUBLine Allows You to Do When you call CUBLine, you will hear several options. Be sure to listen carefully to which option to choose. You may:
Using CUBLine to Request Payment of UI Benefits Call CUBLine at one of the numbers above. Follow the instructions given and enter information when asked to do so. NOTE: If you do not have an established claim, visit www.coworkforce.com/UIB/ or call the Customer Contact Center to file a new claim. Using CUBLine Online to Request Payment of UI Benefits Visit www.coworkforce.com/UIB/. Under Unemployment Benefits, click on CUBLine Online. Read the opening statement, and click the box to the right of I have read and understand all of the above statements. Type your social security number and PIN in the appropriate boxes. Click on Proceed. Answer each of the questions. These are the same as the questions for CUBLine. CUBLine and CUBLine Online Questions NOTE: On CUBLine, follow the instructions for answering “yes” or “no.” You are asked a series of questions for each week for which you are requesting payment. Be sure to carefully listen to or read the questions. The questions may change. Questions are about whether, during each week, you:
If you worked during either week, you must be prepared to report for each week:
For your convenience, an earnings log is available. Additional earnings logs are available at www.coworkforce.com/UIB/. Click on Claimant Handbook, select the Web Version, and then select Earnings Log from the Table of Contents. You must verify the responses you entered. This is your opportunity to change any responses. Do not hang up until CUBLine tells you that your claim for UI benefits for the weeks filed has been accepted. If you hang up before hearing this statement, you are not paid UI benefits for which you may be eligible and must file again through CUBLine by the end of the filing period. Continue to call CUBLine or visit CUBLine Online:
Stop calling CUBLine or visiting CUBLine Online when you return to full-time work. CUBLine and CUBLine Online Contact Record Keep a record of your calls to CUBLine or your visits to CUBLine Online. Your record should include the date and time you contacted CUBLine or CUBLine Online and the number of weeks you claimed. For your convenience, a sample CUBLine contact log is provided. PAYMENT OF UNEMPLOYMENT INSURANCE BENEFITS UI benefits are paid every two weeks. Benefit payments are deposited to your personal Colorado Automated Payment (CAP) Card, a Visa® debit card issued by the Colorado Department of Labor and Employment (CDLE) through its agent, Chase Bank (Chase). Your CAP Card account is automatically created when you file for UI benefits. Within one week after you file your UI claim, Chase sends you:
Carefully read the CAP Card information you receive. You receive the CAP Card and the CAP Card information only if you are a first-time recipient of the CAP Card, if you notify CDLE of a name change, or if you request a replacement CAP Card from Chase. Your CAP Card arrives in a plain, white, window envelope with one of the following return addresses: P.O. Box 6320, Aurora, IL 60598-0320 or P.O. Box 92079, Long Beach, CA 90809. Do not throw away this envelope. Activate your CAP Card as soon as you receive it by calling Chase Customer Service at 1-866-316-3925 (toll free). To activate your card, you must establish a 6-digit access code. You need this access code for contact with Chase Customer Service. Once you receive confirmation that your CAP Card has been activated, request “change and select PIN” from the main menu (voice command) and follow the instructions for your 4-digit PIN. The PIN is needed to use your CAP Card at point-of-sale machines and ATMs. Keep your PIN confidential. The PIN you use for your CAP Card is different from the PIN you use for your UI claim. Benefit payments are deposited to your CAP Card only if you are eligible for UI benefits. As the cardholder, you are the only authorized user of the CAP Card and are liable to repay UI benefits if the CAP Card is used fraudulently. Keep your CAP Card through the expiration date on the card for payment on your current UI claim and for payment on a potential future benefit claim. If you choose to appeal any decision issued to you, or if you file another UI claim within this time period and are eligible for benefits, you will need the CAP Card that was issued to you at the time you filed your initial claim. Replacement cards are available through Chase. You may be charged a fee for the replacement card (see Chase’s fee schedule). For questions about your UI claim, contact the UI Customer Contact Center at 303-318-9000 (Denver-metro area) or 1-800-388-5515 (outside Denver-metro area). For questions about your CAP Card, contact Chase Customer Service at 1-866-316-3925 (toll free) or visit their Web site at www.myaccount.chase.com. The UI Customer Contact Center cannot answer questions about your CAP Card. You may also refer to Chase’s informational brochure, Information About Your Colorado Department of Labor and Employment Colorado Automated Payment Card, for answers to more specific questions you may have about your CAP Card. Visit www.coworkforce.com/UIB, and click on Colorado Automated Payment (CAP) Card for more information. Colorado Department of Labor and Employment Payment Authorization UI benefit payments are issued on a CAP Card. You authorize CDLE to release your records and information to CDLE’s financial institution to obtain the CAP Card. You release CDLE and its employees from all liability for supplying such information pertaining to yourself. Your claim is valid for a 52-week period called a benefit year. This is the time frame during which you may collect the maximum amount of UI benefits payable on your claim. You may exhaust your UI benefits before the benefit year expires. Call the Customer Contact Center to reopen your claim if you return to work and become unemployed or if you stop requesting payment of UI benefits during your benefit year and you wish to request payment again. Be prepared to give detailed information about why you no longer work for any employers for whom you have worked since you last received benefits. If you reopen an existing claim, you may need to renew your registration with the local workforce center. Claim Effective Date The day on which you open a new or reopened claim determines the claim effective date. If you file on Sunday, Monday, Tuesday, or Wednesday, the effective date is the Sunday at the beginning of that week. If you file on Thursday, Friday, or Saturday, the effective date is the Sunday at the beginning of the following week. UI benefits are based on wages earned in covered employment and paid during a 12-month period called the base period. Covered employment is employment for which your employer is required to pay UI taxes. Most employment in Colorado is covered. The base period is the first four of the last five completed calendar quarters at the time you file your initial claim for UI benefits. A calendar quarter is a 3-month period; a completed calendar quarter is a quarter in which all three months are in the past. To determine your base period, locate the month in which you filed your claim for UI benefits in one of the boxes containing an asterisk (*). The base period of your claim consists of the four quarters to the left of the arrow.
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ENTITLEMENT TO RECEIVE UI BENEFITS
The reason you no longer work for (are separated from) an employer determines whether you are entitled to receive UI benefits. The reasons for the job separations from all base-period employers and from your most recent employer impact your entitlement to UI benefits. UI Operations gathers information from you and from your employers about the reasons for separation from each employer. UI Operations then reviews the information received and decides your entitlement in accordance with CESA. Form UIB-6, Notice of Decision, is issued to notify you of your entitlement to UI benefits based on each individual employer.
You may appeal any decision with which you do not agree (see “Disagreement With a Decision”).
Full Award
If you are out of work through no fault of your own (such as laid off), you are entitled to UI benefits. If you were laid off due to a lack of work, you may not receive a Notice of Decision but are entitled to a full award.
Disqualification
If you are found to have been responsible for the job separation, a disqualification is imposed. Your UI benefits may be postponed and/or your maximum benefit amount may be reduced.
You must register with a workforce center in Colorado or in the state in which you live in order to collect UI benefits. Register for work in Colorado at www.connectingcolorado.com or by visiting your local workforce center. If you live outside Colorado, review Form B-569, Notice to Register for Work, for instructions on how to register with a local workforce center.
You are not required to register for work if you are job-attached (see “Job-Attached Status”).
WEEKLY ELIGIBILITY REQUIREMENTS
You must meet all the eligibility requirements during any given week in order to receive UI benefits for that week. You must contact the Customer Contact Center any time you do not meet these requirements. The eligibility requirements are as follows:
Able to Work
You must be mentally and physically able to work your normal workweek. If you worked full-time hours for the base-period employers on your claim, you must be able to work full-time now.
Available for Work
You must make the necessary arrangements for family care, transportation, or any other issue that prevents you from being available to report to work immediately in the event you are offered work.
Actively Seek Work
You must try to find suitable employment. You are required to contact a specific number of employers each week. The purpose of a job contact is to see whether an employer has available jobs. The contacts you make must be for work you are reasonably qualified to perform and are willing to accept.
Actions that are considered an active search for employment include completing job applications, faxing or mailing resumes, telephoning employers, or visiting the employers.
You are not required to look for work if you are job-attached (see “Job-Attached Status”).
Accept Suitable Work
Suitable work includes work of an equal or higher skill level than your past employment. You must be willing to accept suitable work. There are penalties for refusing to accept suitable work when it is offered as well as for refusing referrals that could lead to a job offer.
If you return to full-time work (32 or more hours), stop calling CUBLine. There is no need to notify the Customer Contact Center. Be sure to request payment for any week in which you did not work full-time or did not have gross earnings greater than your weekly benefit amount.
CONTACT THE CUSTOMER CONTACT CENTER
Call the Customer Contact Center if you:
Overview
This section provides information related to:
Having job-attached status means you are not required to look for work or register for work with the workforce center. Job-attached status may be approved if you:
You must continue to request payment of UI benefits via CUBLine or CUBLine Online and meet all other eligibility requirements.
Claims Based Upon Federal-Civilian Wages
The federal government does not report wages to the states. Colorado requests the wages when a claim based on federal-civilian wages is filed. Your wages are added when they are verified by the federal agency for which you worked. You receive a new Form UIB-5, Monetary Determination of Unemployment Insurance Benefits, when wages are added to the claim (see “Form UIB-5, Monetary Determination of Unemployment Insurance Benefits”).
You must sign and return Form ES-935, Claimant’s Affidavit of Federal-Civilian Service, Wages, and Reason for Separation.
Claims Based Upon Military Service
You must send a copy of your DD Form 214, Member 4, so that UI Operations can process your claim. Wages are not added until that copy is received. Mail the copy to: Unemployment Insurance Operations, P.O. Box 400, Denver, CO 80201-0400. You may also fax it to 303-318-9014. Notarized copies are not required.
You receive a new Form UIB-5, Monetary Determination of Unemployment Insurance Benefits, when wages are added to the claim (see “Form UIB-5, Monetary Determination of Unemployment Insurance Benefits”).
Once your claim has been processed, an entitlement decision is issued on Form B-6UCX, Notice of Decision – UCX. If you disagree with the Notice of Decision – UCX, you must submit your appeal to the appropriate military-service branch at the address shown on the reverse side of the form.
Claims Based Upon Wages From More Than One State
If you worked in covered employment in more than one state, your claim may be based on wages from all those states. UI Operations must request your out-of-state wages from the appropriate state or states. These wages are added when received.
You receive a new Form UIB-5, Monetary Determination of Unemployment Insurance Benefits, when wages are added to the claim (see “Form UIB-5, Monetary Determination of Unemployment Insurance Benefits”).
Trade Readjustment Allowance and Alternative Trade Adjustment Assistance Benefits
Trade Readjustment Allowance (TRA) and Alternative Trade Adjustment Assistance (ATAA) benefits are provided to workers who lose their jobs or whose hours of work and wages are reduced as a result of increased imports, or whose jobs were exported offshore (“trade-affected workers”). TRA and ATAA are a part of the Trade Adjustment Assistance (TAA) Program administered by the Employment and Training Administration of the U.S. Department of Labor (USDOL). The states serve as agents to USDOL in administering the TAA Program. TRA benefits are payable only to eligible workers who exhaust their UI benefits. To meet application requirements for TRA or ATAA benefits, the eligible worker must have worked for an employer that is USDOL certified as a TAA employer, and the eligible worker must meet deadlines and other requirements for TRA and ATAA benefits. For more information about the TAA Program, visit www.coworkforce.com/emp/taa.asp.
Colorado Department of Labor and Employment Payment Authorization
UI, TRA, and ATAA benefit payments are issued on a CAP Card. You authorize CDLE to release your records and information to CDLE’s financial institution to obtain the CAP Card. You release CDLE and its employees from all liability for supplying such information pertaining to yourself.
Keep Your Colorado Automated Payment Card
You must keep your CAP Card through the expiration date on the card for payment on your current UI, TRA, or ATAA benefit claim and for payment on a potential future UI, TRA, or ATAA benefit claim.
Working During the Benefit Year
Any employment (full-time, part-time, temporary assignments, short-term contracts, or cash-in-hand jobs, such as mowing lawns and babysitting) must be reported when you request payment through CUBLine or visit CUBLine Online. Working 32 or more hours in a week is considered full-time employment.
UI benefits cannot be paid for a week during which you work 32 or more hours or for a week in which your earnings are equal to or more than your weekly benefit amount. UI benefits that cannot be paid based on hours or earnings remain available for you to claim during the benefit year.
If you work part-time while continuing to request UI benefits based on full-time earnings, you must continue to seek full-time work and meet all the other eligibility requirements in order to receive partial payment for the week.
You may earn, in gross wages, up to 25 percent of your weekly benefit amount in any given week without affecting UI benefits for that week. Earnings over 25 percent of your weekly benefit amount are subtracted dollar-for-dollar from that week’s UI benefits.
EXAMPLE:
Your weekly benefit amount is $200 (25 percent = $50).
If you earned:
- $50 or less, your UI benefit amount for that week is not affected (you receive the full amount).
- $51, your UI benefit amount for that week is $199.
- $200 or more, UI benefits for that week are not paid.
Not Reporting Earnings
Not reporting earnings for any week in which UI benefits are claimed may cause an overpayment of UI benefits and may be considered fraud. Penalties may be assessed if fraud is involved.
If you disagree with a Notice of Decision, you have the right to appeal that decision. Each decision must be appealed separately. For further appeal instructions, see “Form UIB-6 Reverse.”
If you file an appeal, you must continue to request payment via CUBLine or CUBLine Online in order to receive payment if you win the appeal.
Carefully read the reverse side of the Notice of Decision. Your written appeal must be received in the Appeals branch within 20 calendar days of the date the Notice of Decision was mailed. If the 20th day is a Saturday, Sunday, or legal holiday, the appeal must be received by the following business day.
If you file a late appeal, you must demonstrate that you had good cause for filing late. See the Regulations Concerning Employment Security, Part XII Good Cause, for more information about good cause. Go to www.coworkforce.com/uit, and click on Regulations Concerning Employment Security.
You must file your appeal by mail or fax; do not do both. The mailing address and the fax number are on the Notice of Decision. Submit both sides of the Notice of Decision. Keep a copy of your appeal, including both sides of the Notice of Decision, for your records.
Answer the general questions on the form. Provide specific, factual information as to why you disagree with the decision. You must sign the appeal in order for UI Appeals to accept it as a valid appeal.
For more information about UI appeals, visit www.coworkforce.com/UIB/, and click on How Do I Appeal. Then select Appeals Section.
Serving in the National Guard or the Military Reserves
If you are in the National Guard or the Military Reserves and are on active duty, do not report any earnings for the first 72 hours of service within a calendar month. You are not required to look for work during those 72 hours. In addition, do not report your military pay for the two weeks of annual training required as part of your duty.
With the exception of the 2-week training, you must report any wages earned after 72 hours of service per calendar month.
When you call CUBLine or visit CUBLine Online to request payment of benefits, answer “yes” to the question about ability to and availability for work and answer “yes” to the question about job contacts. Enter “National Guard and Military Reserves” in the space labeled Job Contacts on CUBLine Online. Also, log this information in your work-search log.
A seasonal worker is a person who works for an employer who conducts business only during a defined period of time or who is hired in an occupation that operates only for a defined period of time. Examples of seasonal workers include ski instructors employed during the ski season and tax preparers employed during the peak season for the filing of income-tax returns.
Seasonal workers cannot collect UI benefits based on wages paid for the seasonal employment unless they are out of work during the season. Seasonal workers who work outside the season are no longer considered seasonal workers and may collect UI benefits based on the seasonal wages.
EXAMPLE:
You are a chairlift operator, and your employer’s designated season for your occupation is October 15 through April 15. You must be out of work between October 15 and April 15 in order to collect UI benefits based on the wages paid for the seasonal employment. If you are laid off at the end of the season on April 15, you cannot collect UI benefits between April 16 and October 14 based on wages paid for this employment.
If your employer’s season ends on April 15, and you work through April 16, you are no longer a seasonal worker, and you may be entitled to UI benefits based on the wages you received from this employer.
Sometimes claimants receive UI benefits to which they are not entitled. This results in an overpayment of UI benefits. If this occurs on your UI claim, you are responsible to repay the full amount of any overpaid UI benefits, including any taxes that were withheld.
Overpayments occur for a variety of reasons, such as:
Staff within UI Integrity, Benefit Payment Control (BPC) review UI claims. If an overpayment occurs, BPC notifies you of your rights and responsibilities concerning the overpayment. Some or all future UI benefits may be withheld to repay the overpayment. If you do not make and keep arrangements to repay the overpaid UI benefits, you may have to pay additional fees, and you may be reported to the credit-reporting agencies. If you are overpaid UI benefits, contact BPC at 303-318-9035 (Denver-metro area) or 1 877-464-4622 (outside Denver-metro area) for a more complete explanation of your options for repayment.
Detecting and prosecuting fraud is a high priority for Colorado’s UI Program. Knowingly making a false statement or withholding information in order to receive UI benefits is fraud. The penalty for fraud can include a 4-week postponement of future UI benefits for each week in which you fraudulently requested payment of UI benefits. You must also repay the entire amount of UI benefits fraudulently received and pay a monetary penalty of 50 percent of that amount. Additional collection activities may include civil and criminal prosecution, including court costs, fines, and/or imprisonment.
The National Directory of New Hires Program
The National Directory of New Hires was established under federal law. Employers must report all newly hired employees so that individuals who are not paying their child support can be found. Colorado’s UI Program performs cross matches using new-hire information and current UI-claim information to determine whether claimants are attempting to receive UI benefits while working.
The Benefit Accuracy Measurement Program
The Benefit Accuracy Measurement (BAM) program is a federally mandated program with investigators that review randomly selected claims to determine whether UI benefits payments were properly paid or denied. You are notified if your claim is selected for review.
You must respond to a detailed questionnaire by mail or telephone, if you are selected for review.
You can assist by providing:
America’s Service Locator (ASL) is a Web site that contains information on agencies that provide employment and training services. ASL has partnered with America’s Workforce Network (AWN) to provide information about the services available for workers and employers. You can find information on services, including One-Stop Career Centers, child-care providers, and transportation services. Visit ASL’s Web site at www.servicelocator.org or contact AWN’s toll-free help line at 1-877-872-5627.
303-813-2800 (área urbana de Denver)
1-888-550-2800 (fuera del área urbana de Denver)
www.coworkforce.com
24 horas al día, 7 días por semana
CUBLine le permite seleccionar entre varias opciones en su reclamo. Escucha cuidadosamente para escoger la opción que necesita usted. Puede:
Continúe llamando a CUBLine o usando CUBLine Online:
Deje de llamar a CUBLine o de usar CUBLine Online cuando regrese al trabajo por tiempo completo. Comuníquese con el Centro de Servicio de Clientes si tiene preguntas.
NOTA: Si llama a CUBLine o entregue sus respuestas en CUBLine Online tarde, es posible que no reciba los beneficios.
Cuando solicite su pago de beneficios, CUBLine y CUBLine Online le hacen las siguientes preguntas para determinar su elegibilidad. Tiene que responder dos veces a cada pregunta – una vez por cada una de las dos semanas que está reclamando.
Las preguntas son sobre si, durante cada semana, Usted:
NOTA: Si esta atado a la compañía o atado a una unión, no es obligatorio hacer ningún contacto de trabajo. Responda que “sí” si está disponible para trabajar inmediatamente si la compañía o la union le llame.
Si trabajó durante cualquiera de las dos semanas, debe estar preparado para reportar los datos siguientes por cada semana aparte:
NOTA: Tiene que reportar los ingresos en la semana trabajada, no cuando reciba su cheque de la compañía.
Si se desconecta la llamada en CUBLine o termina las sesión con de CUBLine Online antes de confirmar sus respuestas, su reclamo por su pago de beneficios no será registrado en el sistema.
NOTA: Si llama a CUBLine o entregue sus respuestas en CUBLine Online tarde, es posible que no reciba los beneficios por las semanas que reclamó tarde.
No puede solicitar beneficios por un período de 2 semanas hasta después de medianoche del sábado de la segunda semana. Si solicita beneficios por solamente una semana, su reclamo se cierra, y tendrá que llamar al Centro de Servicio de Clientes para poder reactivar su reclamo.
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All Applicable Rights
Reserved, Copyright 2004 Colorado Department of Labor and Employment
