UNEMPLOYMENT INSURANCE HANDBOOK FOR CLAIMANTS
Bill Ritter, Jr., Governor
This handbook provides general information and does not constitute legal advice. For questions involving legal interpretations or when litigation is involved, always refer to the Colorado Revised Statutes, which are published and enacted according to Article 5 of Title 2, Colorado Revised Statutes. The statutes dealing directly with unemployment insurance (UI) law (Articles 70 to 82 of Title 8, Colorado Revised Statutes) are known as the Colorado Employment Security Act (CESA). To view CESA online, visit www.coworkforce.com/UIB/ and click on Colorado Employment Security Act (CESA).
To view this handbook online, visit www.coworkforce.com/UIB/ and click on Claimant Handbook.
If you would like to request additional copies
of this publication or if you have any questions about the UI Program, visit
www.coworkforce.com/UIB/ and click on Contact Us or call
303‑318-9000 (Denver-metro area) or 1-800-388-5515 (outside Denver-metro
This handbook provides information about your rights and responsibilities while filing for unemployment insurance (UI) benefits. It does not have the force and effect of the law and is not to be considered legal advice. It may provide answers to questions you have while filing for UI benefits.
If you do not understand something or if you have a problem with your claim for UI benefits that does not appear to be covered in this handbook, call or e-mail the Customer Contact Center. You can also receive general information by calling the Colorado Unemployment Benefits Line (CUBLine), a computerized telephone-response system.
UI is not a welfare program. It is temporary income to help workers who are unemployed through no fault of their own. When a UI claim is filed, the claimant’s social security number and alien permit number, if applicable, are verified. Only United States (U.S.) citizens and certain aliens are eligible to receive UI benefits.
In Colorado, no deduction is made from the worker’s wages to finance UI benefits. The payment of UI benefits is supported by the collection of taxes from employers who are covered by the Colorado Employment Security Act.
All information provided to the UI Program may be verified through federal matching programs. Federal matching programs compile information provided by private employers and government agencies for the purpose of cross matching data from various sources. Data that may be used in federal matching programs includes name, social security number, employer name, employer address, and wages. UI Program claimant data may be shared with other government participants of federal matching programs.
Colorado law requires employers to document the legal work status of employees. The Colorado Department of Labor and Employment conducts random audits of employers to ensure compliance.
Customer Contact Center
303-318-9000 (Denver-metro area)
303-318-9016 (Denver-metro area)
CUBLine and CUBLine Online
303-813-2800 (Denver-metro area)
303-318-9299 (Denver-metro area)
1-800-405-2338 (outside Denver-metro area)
Colorado Department of Labor and Employment Web Site
The Colorado Department of Labor and Employment Web site (www.coworkforce.com) provides UI information and links to online applications that allow you to estimate UI benefits, file an initial claim, file a request for payment of UI benefits via the Colorado Unemployment Benefits Line Online (CUBLine Online), register for work, and view current job postings. In addition, this Web site provides a link (Contact Us About a Claim) to the Unemployment Claims Feedback Form, which allows you to submit questions about a UI claim or provide information to the Customer Contact Center.
Read This Handbook. This handbook contains important information regarding UI benefits.
Check Your Forms. You will receive various forms that contain important information relating to your claim for UI benefits. Be sure to carefully read and understand every form you receive. If you have any questions regarding these forms, call or e-mail the Customer Contact Center.
Look for Work and Record Your Job Contacts. You are required to look for work in order to receive UI benefits. You may be asked to provide a record of your work-search efforts. Therefore, it is important to maintain a record of your job contacts. It is recommended that you use pages 26 through 28 to record those job contacts. If needed, you can print additional Work-Search Logs, which can be accessed at www.coworkforce.com/UIB/ by clicking on Claimant Handbook, then clicking on Work-Search Log.
Register With Your Local Workforce Center. Follow the instructions on the employment-registration notice.
Processing your claim for UI benefits can take 4 to 6 weeks. No benefit payments are released until processing is complete. You must call CUBLine or visit CUBLine Online on time to request payment and report your eligibility while your claim is being processed.
The first week you are eligible for UI benefits is an unpaid waiting week. You must meet all the weekly eligibility requirements during this week to be credited for an unpaid waiting week. You must request payment and report your eligibility by calling CUBLine or visiting CUBLine Online on time to receive credit for your waiting week.
You have 12 calendar days from the date you file your new UI claim to cancel the claim. If you do not cancel the claim within the 12 calendar days, the claim is valid for your “benefit year” (see “Your Benefit Year” for an explanation of a benefit year). You cannot establish a new claim for UI benefits until the benefit year ends, but you can reopen the existing claim if UI benefits are available.
Customer-service representatives are available from 7:30 a.m. to 4:30 p.m. (Mountain time), Monday through Friday, to assist you with questions and issues related to your UI claim.
303-318-9000 (Denver-metro area)
1-800-388-5515 (outside Denver-metro area)
Telecommunications Device for the Deaf (TDD)
303-318-9016 (Denver-metro area)
1-800-894-7730 (outside Denver-metro area)
General information and answers to frequently asked questions can be found on the Colorado Department of Labor and Employment Web site; go to www.coworkforce.com, and click on Unemployment Benefits.
A personal identification number (PIN) is issued to every claimant. If you do not receive a PIN within 7 days of filing your claim for UI benefits, call or e mail the Customer Contact Center.
Only you know your PIN. This PIN ensures that only you have access to your claim when using CUBLine or CUBLine Online. Keep your PIN confidential and in a safe
place. Do not share it with anyone. You are responsible for all actions involving your PIN. If you lose your PIN or need a new one, call the Customer Contact Center to request a new PIN.
Form UIB-1, Claim for Unemployment Insurance Benefits, provides basic information that was obtained when you filed your UI claim. On this form, you must sign an affirmation that you are a U.S. citizen, a legal permanent resident, or otherwise lawfully present in the U.S.
To be eligible for UI benefits, you must possess and provide information regarding one of the following forms of identification (ID):
NOTE: Unemployed workers who live in a state other than Colorado or in Canada and do not possess a form of identification listed above must provide proof that they have a valid driver’s license or ID card issued in another state or Canada.
Verify that the information on the form is correct, and provide all information that is requested. If you need to make any corrections or changes, cross out the incorrect information and clearly mark the change. You must complete, sign, and mail or fax this form. If the form is received after the due date indicated on the form, you will not be paid benefits for the weeks prior to the week in which the form is received unless you show good cause, as defined by the Regulations Concerning Employment Security 12.1.8, for the untimely return. You may view this publication online by visiting www.coworkforce.com/UIB and clicking on Regulations Concerning Employment Security.
To receive payment, you must make a request for payment by calling CUBLine or visiting CUBLine Online. CUBLine is a computerized telephone-response system that allows you to submit a request for payment of UI benefits via a touch-tone telephone. CUBLine Online allows you to submit a request for payment of UI benefits via the Internet. Requests for payment of UI benefits are made every 2 weeks. You must call CUBLine or visit CUBLine Online every 2 weeks to request payment of UI benefits.
You must make your request for payment during the 7 days immediately following the 2 weeks for which you are requesting payment. When you open your claim, a notice that gives you the dates within which you must make your first request for payment on CUBLine or CUBLine Online is mailed. A new notice is automatically mailed each time you make a request for payment; the notice is attached to your check if you receive payment. It is recommended that you mark your calendar with reminders to request payment on the Sunday dates immediately following each 2 week period for which you request payment. You may request payment any time during the calendar week (Sunday through Saturday) that follows the 2-week period for which you request payment; however, the sooner you make your request for payment within this timeframe, the sooner you will receive payment for which you are eligible.
You are responsible for knowing when you are scheduled to make your request for payment.
NOTE: A 3-year calendar is provided on the inside back cover of this handbook.
If you do not call to request payment, you will not be paid. UI Operations considers a 7-day week to be Sunday through Saturday. If you make your request for payment after 11:59 p.m. on the Saturday of your week to request payment, you may not be paid for the period of time for which you are requesting payment.
If you make your request for payment too early (before the Sunday date shown on the notice), your claim will be inactivated. You will not receive any further notices of when to make requests for payment. If you wish to request payment for any further weeks, you must call the Customer Contact Center to reopen your claim.
CUBLine Online allows you to request payment of UI benefits online. Go to www.coworkforce.com, and click on CUBLine Online. Detailed instructions for requesting payment online are posted on the Web site.
CUBLine allows you to request payment of UI benefits, obtain payment information, change your address, or obtain general information about the UI Program via a telephone.
Select a menu option or respond when prompted by pressing your telephone keypad as appropriate.
Requesting Payment of UI Benefits on CUBLine
When you call 303-813-2800 (Denver-metro area) or 1 888 550 2800 (outside Denver-metro area), your call is routed to the CUBLine menu. At the start of the call, you are given the option to press “1” for English or “2” for Spanish.
After selecting a language, press “1” when asked if you have a current claim established.
NOTE: If you do not have an established claim, call the Customer Contact Center or visit www.coworkforce.com to file a new claim. For general information, including how to file a claim, press “2” after selecting a language.
After selecting Option 1 to indicate that you have a current claim established, when asked if you want to file for payment, press “1.” When requested, enter your social security number on your telephone keypad. When requested, enter your PIN on your telephone keypad.
NOTE: You may change your PIN at any time through CUBLine. To change your PIN, press “4” after making the selection to indicate you have a current claim established. In the event that your PIN is lost or for any other reason cannot be identified, you must call the Customer Contact Center to request a new PIN.
When calling CUBLine to request payment of UI benefits, you must respond to the following questions that can be answered “yes” or “no.” For each question, respond by pressing “1” for “yes” or “9” for “no.”
If you worked during either week, you must enter hours and earnings. Report your gross wages (before taxes and other deductions). Earnings are reported for the week in which they were earned, regardless of when you are paid for the work. When reporting earnings, do not include cents; round up to the nearest whole-dollar amount.
Listen carefully when CUBLine asks you to verify the responses you entered. If you wish to change any response, this is your opportunity to do so.
Do not hang up until CUBLine informs you that your claim for UI benefits for the weeks filed has been accepted. If you hang up before hearing this statement, your request for payment has not been accepted and you will not receive payment of UI benefits for which you may be eligible. If you hang up before CUBLine confirms acceptance of your request for payment, you must file again through CUBLine by the end of the filing period.
NOTE: The U.S. Postal Service does not forward UI benefit payments even if you have requested that they forward your mail. You must change your address via CUBLine before filing for payment if you wish to receive your payment timely. If a benefit payment is returned to UI Operations by the U.S. Postal Service, the payment for the weeks claimed will be delayed and may not reach you for several weeks.
Form UIB-388, Notice of Income-Tax Withholding, confirms the income tax withholding option you selected when you filed your claim for UI benefits.
Make sure this is the option you selected. You may change your withholding option only once during your claim for UI benefits.
If you wish to change the withholding option or want further information on the impact that tax withholding has on your UI benefits, call or e-mail the Customer Contact Center.
UI benefits are considered taxable income and must be reported on your federal and state income tax returns. Questions on how your withholding option may impact your federal and state income tax returns must be directed to either the Internal Revenue Service (for federal income tax returns) or the Colorado Department of Revenue (for state income tax returns).
In January the UI Program mails Form UIB-1099-G, Certain Government Payments, which shows the amount of UI benefits paid to you during the previous year. You are responsible for promptly informing the Customer Contact Center of any address changes to ensure that Form UIB-1099-G is mailed to your correct address.
Form UIB-5, Monetary Determination of Unemployment Insurance Benefits, provides the wages used to calculate the weekly benefit amount and the maximum benefit amount for which you may be eligible.
Being monetarily eligible does not automatically entitle you to receive UI benefits. Separate decisions about issues such as vacation pay, severance pay, and job separations are made to determine entitlement to UI benefits. A claim for UI benefits is based on a 4-quarter (12-month) period that is set by law and is referred to as a base period. The wages paid to you during this period are used to determine your potential weekly benefit amount and maximum benefit amount. You have 52 weeks in which to claim UI benefits, but your maximum benefit amount cannot exceed your weekly benefit amount multiplied by 26.
Review the Monetary Determination of Unemployment Insurance Benefits carefully. All items are described in detail on the reverse side of the form.
Weekly Benefit Amount—The weekly benefit amount is the amount of UI benefits that you are eligible to receive each week before taxes and other deductions if it is determined that you are entitled to receive UI benefits.
Maximum Benefit Amount—The maximum benefit amount is the total amount of UI benefits that you are eligible to receive during your benefit year if it is determined that you are entitled to receive UI benefits. Divide the maximum benefit amount by the weekly benefit amount to calculate the number of weeks for which you may be entitled to UI benefits.
NOTE: If you would like more information on how your weekly benefit amount and maximum benefit amount are calculated, go to www.coworkforce.com and click on Benefits Estimator.
Base Period and Base-Period Wages—The base period is composed of 4 calendar quarters (12 months). Base-period wages are the gross wages paid to you during the base period. This 1-year period of wages is used to determine your potential weekly benefit amount and maximum benefit amount.
If, during the base period, you worked for any employers that are not listed on the Monetary Determination of Unemployment Insurance Benefits, if wages are missing, or if the wages reported on this form are incorrect, follow the instructions on the reverse side of the form. Notify the Customer Contact Center if you need assistance completing this form.
In each of the following cases, you will receive a new Monetary Determination of Unemployment Insurance Benefits once the wage information is added to your claim.
Federal-Civilian Employer—Your wages are added once they are verified by the federal agency for which you worked. You must sign and return Form ES-935, Claimant’s Affidavit of Federal-Civilian Service, Wages, and Reason for Separation.
Military Employer—UI Operations asks that you provide a copy of your Form DD 214, Member 4, so that your claim can be processed as quickly as possible. Failure to provide your DD-214 may result in a substantial delay in processing your claim. Mail the copy to: Unemployment Insurance Operations, P.O. Box 400, Denver, CO 80201-0400. You may also fax it to 303 318-9014. Notarized copies are not required.
Combined-Wage Claim (combining wages from more than one state)—Your out-of-state wage information is requested from the appropriate state or states and added when received.
Your claim is valid for a 52-week period called a benefit year. This does not mean that you can collect UI benefits for a full 52 weeks if you remain unemployed throughout the benefit year. Rather, this is the time frame in which you have the opportunity to collect the maximum amount of UI benefits payable on your claim. You may exhaust your UI benefits before the benefit year expires.
If you move, return to work, and become unemployed again, or if for any reason you stop requesting payment of UI benefits during your benefit year and you wish to request payment again, call the Customer Contact Center to reopen your claim.
If you reopen an existing claim, you may need to renew your registration with the local workforce center.
Regardless of whether you file a new claim or reopen an existing claim for UI benefits, the day on which you initiate the new or reopened claim determines the claim’s effective date. If you file on Sunday, Monday, Tuesday, or Wednesday, the effective date is the Sunday at the beginning of that week. If you file on Thursday, Friday, or Saturday, the effective date is the Sunday at the beginning of the following week.
UI benefits are not based on financial need but on wages earned in covered employment and paid during a 12-month period called the base period. Covered employment is employment for which your employer is required to pay UI taxes. Most employment in Colorado is covered employment.
The base period is the first four of the last five completed calendar quarters at the time you file your initial claim for UI benefits. A calendar quarter is a 3-month time period; there are four calendar quarters in a calendar year.
The calendar quarters are January through March, April through June, July through September, and October through December. A completed calendar quarter is a quarter in which all three months are in the past.
To determine your base period, locate the month in which you filed your claim for UI benefits in one of the boxes containing an asterisk (*) that is to the right of an arrow. The base period of your claim consists of the four quarters to the left of this arrow.
When you return to full-time work and you have filed for all weeks you were unemployed, you do not need to call the Customer Contact Center. Simply discontinue requesting UI benefit payments through CUBLine or CUBLine Online.
You have the right to leave a job for any reason, but the circumstances of the separation determine whether or not you are entitled to receive UI benefits. The reasons for the job separations from all base-period employers and from your most recent employer impact your entitlement to UI benefits. UI Operations gathers information regarding the reasons you are no longer employed with each employer; this information is obtained from you and from each employer. The statements received from you and from the employers are reviewed, and Form UIB-6, Notice of Decision, is issued to notify you of your entitlement to UI benefits based on each individual employer.
If you are out of work through no fault of your own, such as laid off due to lack of work, you are entitled to UI benefits. If you were laid off due to a lack of work, you may not receive a Notice of Decision.
If you are determined to have been responsible for the job separation, a disqualification may be imposed. Your UI benefits may be postponed and/or your maximum benefit amount may be reduced. If you disagree with a Notice of Decision, you have the right to appeal that decision. For further appeal instructions, please see “Form UIB-6 Reverse,” page 14.
NOTE: If you file an appeal, continue to request payment via CUBLine or CUBLine Online if you remain unemployed while the appeal is being processed.
When a decision on your entitlement or eligibility for UI benefits is made, Form UIB-6, Notice of Decision, is mailed. You may receive more than one Notice of Decision. Each notice addresses a separate issue.
Decisions are based upon the Colorado Employment Security Act. You may view this publication online by visiting www.coworkforce.com/UIB and clicking on Colorado Employment Security Act (CESA). The most common decisions that you may receive address:
If you do not understand a Notice of Decision or how it impacts your claim, contact the Customer Contact Center immediately. A customer-service representative will help you to understand the decision and its impact on your claim.
Form UIB-6 Reverse
If you wish to appeal one or more decisions, please read the reverse side of the Notice of Decision carefully. Each decision must be appealed separately. UI Appeals must receive your written appeal within 20 calendar days after the date of the Notice of Decision. If the 20th day is a Saturday, Sunday, or legal holiday, the appeal must be received by the following business day. If mailed, the postmark will not be considered in determining the timeliness of an appeal.
If you file a late appeal, you must demonstrate that you had good cause for filing late. See Regulations Concerning Employment Security Part XII Good Cause for more information. You may view this publication online by visiting www.coworkforce.com/UIB and clicking on Regulations Concerning Employment Security.
You must file your appeal by mail or fax. The mailing address and the fax number are on the Notice of Decision. Make sure that both sides of the Notice of Decision are submitted if you file an appeal. Retain a copy of your appeal, including both sides of the Notice of Decision, for your records.
Answer the general questions on the form. Provide specific, factual information as to the reason for your disagreement with the decision. You must sign the appeal in order for UI Appeals to accept it as a valid appeal.
Continue to request payment of UI benefits via CUBLine or CUBLine Online while your appeal is pending. If your appeal is successful, you receive UI benefits only for those weeks for which a valid request for payment was received and all eligibility requirements were met.
For more information about UI appeals, visit www.coworkforce.com and click on How Do I Appeal?; then click on Appeals Section.
Once your claim has been processed, an entitlement decision is issued on Form B 6UCX, Notice of Decision – UCX. If you disagree with the Notice of Decision – UCX, you must submit your appeal to the appropriate military-service branch at the address shown on the reverse side of the form.
You must complete an employment registration with a workforce center in Colorado or a local employment office outside Colorado in order to collect UI benefits. Failure to complete the employment registration may prevent the payment of UI benefits until the registration is completed.
NOTE: If you have been granted job-attached status, you are not required to register with a workforce center or a local employment office.
If you live in Colorado, Form UIB-536, Notice to Complete an Employment Registration and Prepare a Work-Search Agreement, is sent to you. This notice provides instructions on how to complete your registration with your local workforce center. This registration may be conducted by telephone, in person, by mail, or online at coloradojobs.cdle.org. The registration options available vary by office. Read the notice carefully to see which options are available to you.
Workforce centers offer a variety of services, including job banks, job referrals, and job-search workshops, at no cost.
If the time scheduled for your interview is inconvenient, or if you would prefer to use a different workforce center, notify the workforce center at the telephone number listed on the form.
NOTE: If you have been granted job-attached status, you do not receive the Notice to Complete an Employment Registration and Prepare a Work-Search Agreement.
If you live outside Colorado and have not been granted job-attached status, you receive Form B-569, Notice to Register for Work. This notice instructs you to register with the local employment office in your resident state. You must return this completed form once you have registered with a local employment office.
Under certain circumstances, you may be eligible for job-attached status, which waives your work-search requirement. Job-attached status may be approved if you:
Although your work-search requirements may have been waived, you must continue to request payment of UI benefits via CUBLine or CUBLine Online and meet all other eligibility requirements.
For UI purposes, a seasonal worker is defined as a person who works for an employer who conducts business only during a defined period of time. Seasonal workers may also be hired in an occupation that operates only for a defined period of time. An employer must apply for and be granted seasonal status by UI Operations in order to designate employees as seasonal workers. Examples of employees that may be designated seasonal workers include ski instructors employed during the ski season and tax preparers employed during the peak season for the filing of income-tax returns.
Seasonal workers cannot collect UI benefits based on wages paid for the seasonal employment unless they are out of work during the specified season. Seasonal workers who work outside the season are no longer considered seasonal workers and may be able to collect UI benefits based on the seasonal wages.
You are a chairlift operator, and your employer’s designated season for your occupation is October 15 through April 15. You must be out of work between October 15 and April 15 in order to collect UI benefits based on the wages paid for the seasonal employment. If you are laid off at the end of the season on April 15, you cannot collect UI benefits between April 16 and October 14 based on wages paid for this employment.
If your employer’s season ends on April 15, and you work through April 16, you are no longer a seasonal worker, and you may be entitled to UI benefits based on the wages paid by this employer.
America’s Service Locator (ASL) is a Web site that contains information on service providers that are relevant to employment and training. ASL has partnered with America’s Workforce Network (AWN) to provide information about the services available for workers and employers. You can find information on services, including One-Stop Career Centers, child-care providers, and transportation services. Visit ASL’s Web site at www.servicelocator.org or contact AWN’s toll-free help line at 1 877 872-5627.
If, for any reason, you do not meet one or more of the eligibility requirements, during any given week, you cannot receive UI benefits for that week even if you were unemployed and requested payment of UI benefits through CUBLine or CUBLine Online.
In order to be eligible to receive UI benefits, you must meet the following eligibility requirements:
Able to Work
You must be mentally and physically able to work your normal workweek. For example, if you worked full-time hours for the base-period employers on your claim, you must be able to work full-time now.
You must report to the Customer Contact Center any restrictions on your ability to work.
Available for Work
You must be ready to report to work immediately in the event you are offered employment. You must make the necessary arrangements for family care, transportation, or any other potential issue so that you are available to report to work immediately if needed.
You must report to the Customer Contact Center any restrictions on your availability for work.
Actively Seek Work
You must make a continuing effort to find suitable employment. You may be required to contact a specific number of employers each week. The contacts you make must be for work you are reasonably qualified to perform and are willing to accept. Actions that are considered an active search for employment include completing job applications, faxing or mailing resumes, telephoning employers, or visiting the employers in person.
You must report to the Customer Contact Center any restrictions you place on your search for work.
Accept Suitable Work
Suitable employment includes work of an equal or substantially higher skill level than an individual’s past employment. You must be willing to accept suitable work. There are penalties for refusing to accept suitable work when it is offered, as well as for refusing referrals that could lead to a job offer.
You must report to the Customer Contact Center any refusal of a job offer or of a referral to a job.
Any employment (full-time, part-time, temporary assignments, short-term contracts, or cash-in-hand jobs, such as mowing lawns and babysitting) must be reported when you call CUBLine or visit CUBLine Online to request payment of UI benefits.
Working 32 or more hours in a week is considered full-time employment. If you work 32 or more hours in any given week, UI benefits cannot be paid for that week.
If you are working part-time while continuing to request UI benefits based on full-time earnings, you must continue to seek full-time work and meet all of the other eligibility requirements.
You may earn, in gross wages, up to 25 percent of your weekly benefit amount in any given week before earnings have any effect on the UI benefits for that week. Earnings over 25 percent of your weekly benefit amount, but less than your weekly benefit amount, are subtracted dollar-for-dollar from that week’s UI benefits. Once your earnings in a given week equal or exceed your weekly benefit amount, UI benefits are not paid for that week. UI benefits that cannot be paid based on hours or earnings are not subtracted from your maximum benefit amount; rather, they remain available for you to claim during the benefit year.
Your weekly benefit amount is $200 (25 percent = $50).
If you worked 32 or more hours in a given week, regardless of the wages you earned during that time, UI benefits for that week are not paid.
If you worked fewer than 32 hours in a given week and:
Failure to accurately report earnings for any week in which UI benefits are claimed may be considered fraud and may cause an overpayment of UI benefits. Penalties may be assessed.
You do not need to notify the Customer Contact Center when you no longer need to request payment because you have returned to full-time work (32 or more hours) or have gross earnings greater than your weekly benefit amount. Your claim automatically becomes inactive when you stop requesting payment via CUBLine or CUBLine Online. Be sure to request payment for any week in which you did not work full-time or did not have gross earnings greater than your weekly benefit amount.
Claimants sometimes receive UI benefits to which they are not entitled, which results in an overpayment of UI benefits. Should this occur on your UI claim, you are responsible to repay the full amount of any overpaid UI benefits, including any taxes that were withheld.
Overpayments occur for a variety of reasons, such as:
UI Integrity, Benefit Payment Control (BPC) conducts reviews of UI claims. If an overpayment occurs, you are notified of your rights and responsibilities concerning the overpayment. If alternate arrangements are not made, some or all future UI benefits may be withheld to repay the overpayment. If you do not make and keep arrangements to repay the overpaid UI benefits, you may have to pay additional fees, and you may be reported to the credit-reporting agencies. If you are overpaid UI benefits, contact UI Integrity, BPC at 303-318-9035 (Denver-metro area) or 1 877-464-4622 (outside Denver-metro area) for a more complete explanation of your options for repayment.
Detecting and prosecuting fraud is a high priority for Colorado’s UI Program. Knowingly making a false statement or withholding information in order to receive UI benefits is an act of fraud. The penalty for fraud can include a 4-week postponement of future UI benefits for each week in which you fraudulently requested payment of UI benefits. You must also repay the entire amount of UI benefits fraudulently received and pay a monetary penalty of 50 percent of that amount. Additional collection activities may include civil and criminal prosecution, including court costs, fines, and/or imprisonment.
The National Directory of New Hires was established under a federal law requiring employers to report all newly hired employees for the purpose of locating individuals who are delinquent in payment of child-support obligations. Colorado’s UI Program has access to this new-hire information. Cross matches are performed using new-hire information and current UI-claim information to determine if claimants are attempting to receive UI benefits while earning wages.
The Benefit Accuracy Measurement (BAM) program is a federally mandated program that is administered in all 50 states. BAM investigators review randomly selected claims to determine whether UI benefits payments were properly issued or denied.
If your claim is randomly selected, you are notified that a particular week is being reviewed for proper payment of your UI benefits or that a specific denial issue is being reviewed. You must respond to a detailed questionnaire by mail or telephone.
If you are selected for review, you can assist by providing:
You are responsible for maintaining accurate records.