UNEMPLOYMENT INSURANCE BENEFITS DEPOSITED TO THE COLORADO AUTOMATED
PAYMENT CARD!
All unemployment insurance (UI) benefits are deposited to the Colorado
Automated Payment (CAP) Card, a Visa® debit card provided by Chase Bank
(Chase).
CAP Cards are mailed only to claimants with active UI claims. If you
file a new claim or reopen an existing claim, you will receive your CAP
Card within five business days from the date your new claim is filed or
your existing claim is reopened. If you have an active UI Claim and have
not received a CAP Card, contact Chase Customer Service at
1-866-316-3925 (toll free).
A CAP Card will not be mailed to you if you returned to work, canceled
your claim, or stopped requesting the payment of benefits on the
Colorado Unemployment Benefits Line (CUBLine) or CUBLine Online. If you
have questions about the status of your UI claim, call the UI Customer
Contact Center at 303-318-9000 (Denver-metro area) or 1-800-388-5515
(outside Denver-metro area).
Reminder notices informing you of dates to file for payment via CUBLine
or CUBLine Online are not mailed. You are responsible for knowing when
to request payment on CUBLine or CUBLine Online.
Your CAP Card will arrive from Chase in a plain, white, window envelope.
Do not throw away this envelope without removing its contents. Once a
CAP Card is issued, it is valid for three years. Keep your CAP Card
until the expiration date for payment on a potential future benefit
claim.
As a general practice, do not give out any information about your
account number, expiration date, or account balance to anyone who calls
you on the telephone. Protect your CAP Card as you would credit cards or
cash. Never give your UI or CAP Card personal identification number
(PIN) to anyone. To access more information on steps to safeguard your
card, please click on Important Information for
Safeguarding Your CAP Card.
As soon as your CAP Card is received, sign it and call Chase Customer
Service at 1-866-316-3925 (toll free) to activate your card and to
select a CAP Card PIN. Carefully read all of
the enclosed information, which includes:
For questions about your CAP Card account, contact Chase Customer
Service at 1-866-316-3925 (toll free) or visit their Web site at
www.myaccount.chase.com. The UI Customer Contact Center cannot answer
questions about your CAP Card account.
To locate Chase Banks and automated teller machines, go to
www.chase.com.
CAP Card Questions and Answers
Preguntas y Respuestas Sobre la Tarjeta CAP
