Unemployment Insurance Benefits

Self-Service Resource Guide

How to File a Claim

Emergency Unemployment Compensation

File A Claim

CUBLine Online

Benefits Estimator

Colorado Automated Payment (CAP) Card

Forms/Links

Contact us About a Claim

Claimant Handbook

UI Questions and Answers

How do I Appeal?

Other UI Program Links

Unemployment Tax

The Appeals Process

Unemployment Integrity

Information of interest to TRA recipients

Colorado Employment Security Act  (CESA)

Regulations Concerning Employment Security

Mission, Vision, and Values

Privacy Statement

IMPORTANT INFORMATION ON SAFEGUARDING YOUR COLORADO AUTOMATED PAYMENT CARD

 Memorize your unemployment insurance (UI) and Chase Bank (Chase) personal identification numbers (PIN), and keep them confidential. The PIN you use for your UI claim is different than the PIN you use for your Colorado Automated Payment (CAP) Card. Representatives from the UI Program or Chase will not ask you to disclose your UI or CAP Card PIN, so remember:

1. Never give your UI or CAP Card PIN to anyone.
2. Do not write the UI or CAP Card PIN on your CAP Card.
3. Avoid carrying the UI or CAP Card PIN with you.
4. If you forget your UI PIN, call the UI Operations Customer Contact Center at 303-318-9000 (Denver-metro area) or 1-800-388-5515 (outside Denver-metro area) to request a new PIN.
5. If you forget your CAP Card PIN, contact Chase Customer Service at 1-866-316-3925 (toll free) for assistance.
6. Protect your CAP Card as you would credit cards or cash.
7. Minimize the time spent at an automated teller machine (ATM) by having your CAP Card ready.
8. Do not fall for “con” games. Do not give out any information about your account number, expiration date, PIN, or account balance to anyone who calls you on the telephone. If anyone approaches you and asks you to withdraw money for any reason, leave the area at once and notify local police and Chase Customer Service at 1-866-316-3925 (toll free).
9. Use common sense and be aware of your surroundings before, during, and after your use of an ATM; defer transactions if circumstances cause you to be apprehensive for your safety. If anyone follows you after you leave an ATM, go immediately to a heavily populated, well-lighted area and call the police.
10. Be aware that, in spite of security measures, access to the ATM facility is sometimes obtained by persons who are not authorized cardholders. Close the entry door completely upon entering and exiting an ATM facility. Do not permit entrance to the facility by any unknown person at any time after regular banking hours.
11. The activity within Chase ATM facilities in New York, New Jersey, Connecticut, Texas, and Colorado is recorded by surveillance cameras and may be recorded in other states, as well.
12. Remember to remove your CAP Card from the ATM and place withdrawn cash securely upon your person before exiting an ATM facility. Do not carry money in open view or in night deposit bags that are obvious targets.
13. Stand between the ATM and anyone waiting to use the ATM so others cannot see your Chase PIN or the transaction amount. Always take your receipts so that you can check them against your monthly statements or transaction records. If your transaction was not completed, be sure to cancel the transaction prior to leaving the ATM.
14. When using a drive-up ATM, be sure it is well lighted. Be sure all windows except the driver’s are closed and doors locked.
15. If you need emergency assistance because of criminal activity or a medical emergency, call 911 at the nearest telephone.